Holly, built for My Haven
RingCentral answers the phone. Holly runs the front office.
Your AI receptionist doesn't cost much, and it's good at what it does: it answers, takes details, and passes the call along. Holly is a different hire. She opens the work order in Rentvine, sends the vendor, books the tour, gets the owner's approval, and has a brief on the broker's desk by 7:00 AM.
Holly's board, this visit
On duty- 0
- Work orders
- 0
- Vendors sent
- 0
- Showings and calls booked
- 0
- Texts and emails
- 0
- Brief items
- Play a scenario below and watch this fill up.
Same call, two agents
Six real moments in a property manager's week.
Pick one. On the left, a standard AI receptionist doing exactly what RingCentral says it can. On the right, Holly. Watch what's still on your team's plate when each call ends.
Dana, resident in Wash Park. A supply line lets go under the upstairs sink. Water is coming through the kitchen ceiling.
Standard AI receptionist
RingCentral AIR, by its published features
Holly
AI chief of staff, connected to Rentvine
Residents, owners, and vendors in these scenarios are invented. Homes marked as listings are My Haven's real ones. The receptionist column follows RingCentral AI Receptionist's published features as of October 5, 2026.
Talk to her yourself
Pick a role. Call Holly. Watch the back office move.
Call Holly as Dana
Uses your microphone. Speak English or Spanish. Interrupt her any time.
Conversation
Start a call and the transcript appears here. Holly opens with a short greeting, then it's your turn.
What Holly did
Work orders, texts, tours, and bookings land here the moment she makes them.
Holly works on a sample back office here. Nothing touches My Haven's Rentvine account, residents, or owners.
7:00 AM, every day
A chief of staff writes the brief. Then waits for your call.
Everything that happened overnight, the two things only you can decide, and the follow-ups Holly is already running. Try the buttons.
Holly at My Haven
to Kristie · 7:00 AM
Tuesday, October 6
Good morning, Kristie.
Quiet night with one emergency, handled. Two things need you. Everything else is moving.
Needs you
Waive Luis Medina's $75 late fee?
First late payment in 22 months. Paid in full the next day. Wants to renew in December.
Holly recommends a one-time courtesy waiver.
Ask the owner about a fence at Joplin Way?
Jordan Kim wants to renew and asked about a fence for a new puppy. Estimate from the handyman partner: $2,800.
Holly recommends sending it to the owner with the renewal; a two-year lease would offset it.
Overnight
- 2:14 AMCeiling leak at 1180 S. Emerson. Water off on the call, plumber on site 2:59 AM, fixed 3:40 AM. Drywall check booked for Friday.
- 11:52 PMProspect texted about the Highlands one-bedroom. Showing booked for today at 12:30 PM.
- 6:40 PMNew owner lead: three-bedroom in Littleton, relocating to Austin. Rental analysis with you at 10:00 AM. Prep sheet attached.
7
Calls handled overnight
2
Work orders opened
9
Showings booked this week
14
Follow-ups Holly is running
On your calendar
- 10:00 AMRental analysis with Sam Ortiz (owner lead)
- 12:30 PMShowing, 2446 W. 33rd Ave (Highlands)
- 5:30 PMShowing, 1640 N. Downing St, Unit 204 (Uptown)
Holly is handling
- Reminding two residents whose rent is still open
- Chasing three applicants for pay stubs
- Getting a second bid on the Aurora roof repair
- Following up with Sam the morning after the analysis
Memory
She remembers the whole relationship.
Not a contact card. The dog's name, the night shifts, where the water shutoff is, and which owner wants photos before approving anything. Across phone, text, and the website.
What Holly knows about Dana
- 1180 S. Emerson St, lease through May 2027
- Dog named Biscuit, friendly, home during the day
- Works nights, prefers texts before 2 PM
- Main water shutoff: basement, north wall, behind the furnace
- Owner Mark lives in Seattle, an hour behind Denver
Nobody typed this into a profile. Holly picked it up over seven months of calls, texts, and chats, and it is there the instant Dana's number rings.
Seven months, one thread
- Mar 12Text
Reported a slow kitchen drain. Work order opened, fixed the same week.
- Jun 3Web chat
Asked whether a second dog would be allowed. Holly quoted the pet policy and logged the question for the owner.
- Aug 19Phone
Mentioned she started night shifts at the hospital. Holly noted: texts before 2 PM only.
- Oct 6, 2:14 AMPhone
Ceiling leak. Recognized from her number, greeted by name, shutoff location from the property file.
- Oct 6, 3:41 AMText
Sent the photo Holly asked for. Attached to WO-24817 for the owner.
Side by side
Credit where it's due. And where it stops.
RingCentral's AI Receptionist is $39 a month as a RingCentral add-on, with 100 minutes included, then $0.50 a minute. For an answering service, that's a fair price. The question is who does the work after the call ends.
| The job | RingCentral AI Receptionist | Holly |
|---|---|---|
| Answers every call, day and night | Yes | Yes |
| Answers questions from your website and documents | Yes | Yes, plus your Rentvine data |
| Transfers to a person with a summary | Yes | Yes |
| Speaks Spanish and other languages | 10+ languages | Yes |
| Books on a calendar and texts confirmations | Google, Outlook, Calendly | Yes |
| Recognizes returning callers | Contact list and past lead records | The whole history: calls, texts, work orders, showings |
| Connected to Rentvine | Not listed | Through Rentvine's API |
| Opens work orders and dispatches vendors | Not documented | During the call |
| Looks up a resident's balance or ticket status | Not documented | Yes |
| Gets the owner's approval on a repair | Not documented | Photos, quote, one-tap yes |
| Follows up on day two by text and email | Texts during the call | Until it's done |
| Makes outbound calls | Inbound only | Renewals, reminders, follow-ups |
| Sends the broker a morning brief | Dashboards, no brief | Every day at 7:00 AM |
| Updates your records in real time | Marked “coming soon” | Yes, in Rentvine |
RingCentral column from RingCentral's own product page, pricing page, and release notes, checked October 5, 2026. “Not documented” means RingCentral does not list it. Comparison covers RingCentral AI Receptionist (AIR). RingCentral also offers AIR Pro, a separate agentic product in limited early access with no public pricing. Sources: RingCentral AI Receptionist pricing, RingCentral AI Receptionist product page, AIR release notes, Rentvine API documentation.
Turning her on
Your phones stay. Your number stays. The to-do list shrinks.
01
Connect
We connect Holly to Rentvine (residents, owners, work orders, vendors, ledgers, listings), your vendor list and owner approval limits, your showing link, and your handbook. She learns your policies, not a template's.
02
Shadow
Keep your number and your RingCentral phones. Calls forward to Holly after hours or when the team is busy, and you read every transcript and every action she takes.
03
Hand off
When you trust her, she takes the line. You get the 7:00 AM brief, and the work that used to wait for morning is already done.
Built for My Haven by ATERNA.
We build AI chiefs of staff for small teams that run on the phone. Fifteen minutes is enough to see whether Holly fits.